Stony Point Massage Store Policy

Please arrive 5-10 minutes early for your appointments and provide 24-hour advanced notice for cancellations to avoid fees.

Late Cancelation

We will charge a $40 fee for canceled appointments without 24-hour advance notice and 100% of your service fee for all late cancellations after the third occurrence.

No show (missed appointment without notification)

We will charge the total amount of your service fee. If you don’t reply to our message, we won’t be able to provide you with our service in the future.

In case of an emergency, we will waive the above fees one time if you contact us within 48 hours, providing appropriate reasons.* 

If you are in an unpredictable situation, We advise you to return to receive our service after your situation is under control. 

Late arrival

  • Your session may be shortened if you arrive late for your appointment.
  • If you have less than 25 minutes remaining, we will cancel your appointment as a late cancellation and charge a $40 fee.
  • We reserve the right to cancel your appointment as a no-show if you don’t notify us within 30 minutes of your session. In this case, we will charge 100% of your service fee.

 

When the staff has a late cancelation, late arrival, or no-show

Late cancelation: we give you a $40 credit.

Late arrival: We will give you a full session.

No-show: We give you one 60-minute massage for free.

Refund 

You can get a refund if you cancel your service before your appointment. However, please note that late cancellations, late arrivals, no-shows, gift cards, or packages are not eligible for a refund.

*We accept the following emergencies: a medical emergency requiring hospitalization for yourself or your immediate family or a death in the family.